{{ transformations:ServiceNowCommandAction.png}}
====== UPDATE/DELETE RECORDS IN SERVICENOW ======
Category: Workflow / App/Cloud\\

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=====Description=====
This action updates or deletes records in a ServiceNow table.

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===== Action settings =====
^ Setting  ^ Description ^
|Connector<sup>*</sup>|Select a configured [[connectors:servicenow|ServiceNow connector]], or build one by selecting //Add connector//.|
|Table<sup>1</sup>|Enter, or use the "Pick table" button to browse through and select, the ServiceNow table to update or delete records in.|
|Command|Select whether records are updated or deleted within the ServiceNow table.  Options:  //Update records// or //Delete records//.|
|ServiceNow record IDs|Select the column in the current dataset that contains the IDs of the records to be updated/deleted.|
<sup>*</sup> Setting can be specified using a [[:parameters|parameter]].\\
<sup>1</sup> Setting can be specified using a [[:parameters|parameter]] or the first value of a column.

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====Update records settings====
^Setting  ^Description  ^
|Result handling|Choose how EasyMorph will handle instances when rows fail to be updated.  Options:  //Fail the action if a row fails to export// (the workflow stops and an action error is displayed), //Return a list of rows that failed to export// (the workflow continues, but the current dataset is a list of rows that could not be updated), or //Return only successful rows// (the current dataset becomes a list of the rows that were successfully updated).|
|Field names in ServiceNow|Select whether the current EasyMorph dataset's column names align with the ServiceNow field names (//Same as EasyMorph// option), or whether the current dataset's columns need to be mapped to the ServiceNow fields (//Other//, and map EasyMorph columns to ServiceNow fields).|

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====Delete records settings====
^Setting  ^Description  ^
|Error handling|Choose how EasyMorph will handle instances when rows fail to be deleted.  Options:  //Fail if a row can't be deleted// (the workflow stops and an action error is displayed), //Warn if a row can't be deleted// (the workflow continues, but a column is appended to the dataset table which holds warning messages for any rows that couldn't be deleted), or //Return rows that failed to be deleted// (the workflow continues, but the current dataset is a list of rows that could not be deleted).|

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=====See also=====
  *[[transformations:exportservicenow|Export to ServiceNow]]
  *[[transformations:importservicenow|Import from ServiceNow]]