{{ transformations:ZendeskCommandAction.png}}
====== ZENDESK COMMAND======
Category: Workflow / App/Cloud\\

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=====Description=====
This action performs Zendesk commands such as create or delete tickets.

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===== Action settings =====
^ Setting  ^ Description ^
|Connector<sup>*</sup>| Select a configured Zendesk connector.|
|Command|Choose the Zendesk ticket action to run.  Options: //Create ticket//, //Update ticket//, or //Delete ticket//.|
<sup>*</sup> Setting can be specified using a [[:parameters|parameter]].\\
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==== Create ticket settings ====
^ Setting  ^ Description ^
|Subject<sup>*</sup>|Check this option //on// and enter text to use as the subject of the ticket.|
|Comment|Enter the details of the ticket.  You can incorporate parameters using the parameterized text editor by clicking the //Edit...// button.|
|Due date<sup>*</sup>|Check this //on// and enter or select a date to include a due date for the ticket.|
|Ticket type|Check this //on// and select type for the ticket.  Options:  //Question//, //Problem//, //Incident//, or //Task//.|
|Agent Id<sup>*</sup>|Check this //on// and enter the Agent Id of the person assigned to the ticket.|
<sup>*</sup> Setting can be specified using a [[:parameters|parameter]].\\

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==== Update ticket settings ====
^ Setting  ^ Description ^
|Ticket Id<sup>*</sup>|Enter the Id of the ticket.|
|Comment|Check this //on// and enter updated details to include them in the ticket.  You can incorporate parameters using the \\ parameterized text editor by clicking the //Edit...// button.|
|Ticket status|Check this //on// and select the ticket's current status.  Options: //New//, //Open//, //Pending//, //Solved// or //Closed//.|
|Ticket priority|Check this //on// and select the ticket's priority level.  Options: //Urgent//, //High//, //Normal//, or //Low//.|
|Due date<sup>*</sup>|Check this //on// and enter or select an updated due date for the ticket.|
|Agent Id<sup>*</sup>|Check this //on// and enter the Agent Id of the person assigned to the ticket.|
<sup>*</sup> Setting can be specified using a [[:parameters|parameter]].\\

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==== Delete ticket settings ====
^ Setting  ^ Description ^
|Ticket Id<sup>*</sup>|Enter the Id of the ticket.|
|If the ticket doesn't exist|Choose how EasyMorph handles cases where the referenced ticket isn't found. Options: //Fail// (throw an error and stop the workflow), //Warn// (display a warning and continue running the workflow), or //Ignore// (continue running the workflow without displaying an error or warning).|
<sup>*</sup> Setting can be specified using a [[:parameters|parameter]].\\

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=====See also=====
  *[[transformations:importzendesk|Import from Zendesk]]