Table of Contents
UPDATE/DELETE RECORDS IN SERVICENOW
Category: Workflow / App/Cloud
Description
This action updates or deletes records in a ServiceNow table.
Action settings
| Setting | Description |
|---|---|
| Connector* | Select a configured ServiceNow connector, or build one by selecting Add connector. |
| Table1 | Enter, or use the "Pick table" button to browse through and select, the ServiceNow table to update or delete records in. |
| Command | Select whether records are updated or deleted within the ServiceNow table. Options: Update records or Delete records. |
| ServiceNow record IDs | Select the column in the current dataset that contains the IDs of the records to be updated/deleted. |
* Setting can be specified using a parameter.
1 Setting can be specified using a parameter or the first value of a column.
Update records settings
| Setting | Description |
|---|---|
| Result handling | Choose how EasyMorph will handle instances when rows fail to be updated. Options: Fail the action if a row fails to export (the workflow stops and an action error is displayed), Return a list of rows that failed to export (the workflow continues, but the current dataset is a list of rows that could not be updated), or Return only successful rows (the current dataset becomes a list of the rows that were successfully updated). |
| Field names in ServiceNow | Select whether the current EasyMorph dataset's column names align with the ServiceNow field names (Same as EasyMorph option), or whether the current dataset's columns need to be mapped to the ServiceNow fields (Other, and map EasyMorph columns to ServiceNow fields). |
Delete records settings
| Setting | Description |
|---|---|
| Error handling | Choose how EasyMorph will handle instances when rows fail to be deleted. Options: Fail if a row can't be deleted (the workflow stops and an action error is displayed), Warn if a row can't be deleted (the workflow continues, but a column is appended to the dataset table which holds warning messages for any rows that couldn't be deleted), or Return rows that failed to be deleted (the workflow continues, but the current dataset is a list of rows that could not be deleted). |