ZENDESK COMMAND

Category: Workflow / App/Cloud

Description

This action performs Zendesk commands such as create or delete tickets.

Setting	Description
Connector^*	Select a configured Zendesk connector.
Command	Choose the Zendesk ticket action to run. Options: Create ticket, Update ticket, or Delete ticket.

^* Setting can be specified using a parameter.

Setting	Description
Subject^*	Check this option on and enter text to use as the subject of the ticket.
Comment	Enter the details of the ticket. You can incorporate parameters using the parameterized text editor by clicking the Edit… button.
Due date^*	Check this on and enter or select a date to include a due date for the ticket.
Ticket type	Check this on and select type for the ticket. Options: Question, Problem, Incident, or Task.
Agent Id^*	Check this on and enter the Agent Id of the person assigned to the ticket.

^* Setting can be specified using a parameter.

Setting	Description
Ticket Id^*	Enter the Id of the ticket.
Comment	Check this on and enter updated details to include them in the ticket. You can incorporate parameters using the parameterized text editor by clicking the Edit… button.
Ticket status	Check this on and select the ticket's current status. Options: New, Open, Pending, Solved or Closed.
Ticket priority	Check this on and select the ticket's priority level. Options: Urgent, High, Normal, or Low.
Due date^*	Check this on and enter or select an updated due date for the ticket.
Agent Id^*	Check this on and enter the Agent Id of the person assigned to the ticket.

^* Setting can be specified using a parameter.

Setting	Description
Ticket Id^*	Enter the Id of the ticket.
If the ticket doesn't exist	Choose how EasyMorph handles cases where the referenced ticket isn't found. Options: Fail (throw an error and stop the workflow), Warn (display a warning and continue running the workflow), or Ignore (continue running the workflow without displaying an error or warning).

^* Setting can be specified using a parameter.