transformations:zendeskcommand
Table of Contents
ZENDESK COMMAND
Category: Workflow / App/Cloud
Description
This action performs Zendesk commands such as create or delete tickets.
Action settings
Setting | Description |
---|---|
Connector* | Select a configured Zendesk connector. |
Command | Choose the Zendesk ticket action to run. Options: Create ticket, Update ticket, or Delete ticket. |
* Setting can be specified using a parameter.
Create ticket settings
Setting | Description |
---|---|
Subject* | Check this option on and enter text to use as the subject of the ticket. |
Comment | Enter the details of the ticket. You can incorporate parameters using the parameterized text editor by clicking the Edit… button. |
Due date* | Check this on and enter or select a date to include a due date for the ticket. |
Ticket type | Check this on and select type for the ticket. Options: Question, Problem, Incident, or Task. |
Agent Id* | Check this on and enter the Agent Id of the person assigned to the ticket. |
* Setting can be specified using a parameter.
Update ticket settings
Setting | Description |
---|---|
Ticket Id* | Enter the Id of the ticket. |
Comment | Check this on and enter updated details to include them in the ticket. You can incorporate parameters using the parameterized text editor by clicking the Edit… button. |
Ticket status | Check this on and select the ticket's current status. Options: New, Open, Pending, Solved or Closed. |
Ticket priority | Check this on and select the ticket's priority level. Options: Urgent, High, Normal, or Low. |
Due date* | Check this on and enter or select an updated due date for the ticket. |
Agent Id* | Check this on and enter the Agent Id of the person assigned to the ticket. |
* Setting can be specified using a parameter.
Delete ticket settings
Setting | Description |
---|---|
Ticket Id* | Enter the Id of the ticket. |
If the ticket doesn't exist | Choose how EasyMorph handles cases where the referenced ticket isn't found. Options: Fail (throw an error and stop the workflow), Warn (display a warning and continue running the workflow), or Ignore (continue running the workflow without displaying an error or warning). |
* Setting can be specified using a parameter.
See also
transformations/zendeskcommand.txt · Last modified: 2024/07/30 01:03 by craigt